We are your outsourced business IT department
Maple Elixir IT is backed by a dedicated team of skilled engineers, consultants, managers, and administrative specialists who operate as your trusted IT department.
We deliver reliable and proactive managed IT services for clinics and businesses that require efficient technology support without the expense of maintaining an internal IT team.
Our professionals work collaboratively behind the scenes to ensure all your IT systems and requirements are implemented, managed, and maintained according to high industry standards.
IT Managed Services
A proactive approach to IT management
As an MSP we offer, proactive management and support of IT network-based services, applications, and equipment. As businesses become increasingly dependent on IT, the need for a reliable proactive service that allows businesses to focus on their core operations is now essential.
The scope of service provided by an MSP varies according to the customer’s needs and can involve simple system upgrades to full network management and support for a pre-established monthly fee. The key element is that it is preventive and proactive in nature.
IT Helpdesk
We provide unlimited helpdesk access to our full team of technical resources between 7am to 6pm Monday to Friday. Our Service Coordinator is your first point of contact and will ensure your IT requests are swiftly coordinated with exceptional customer service being our priority.
vCIO
Otherwise known as a Chief Information Officer, we will provide high level technical direction that is aligned with your business and clinics objectives. Your dedicated vCIO will oversee your entire IT infrastructure, ensuring everything in a business’s network is firing smoothly.
Onsite Support
Our engineers are available to visit your office and clinic as needed as part of our Managed Service plans. We also offer the option to have a regular site visit which will enable you to have a have a consistent IT presence for your team.
Remote Monitoring
We use leading technology remote monitoring tools that provide 24×7 monitoring, alerting and support. This service includes antivirus for your workstations and servers. Our customer portal provides you with an easy access point to manage your devices. We load every device into a database and manage the support process from day one.
Server Maintenance
Server maintenance is our top priority to ensure your server software is updated and running so that a computer network can operate smoothly and avoid downtime or loss of data. Regular maintenance will keep the server running as expected and our ongoing patch management will keep it in line with industry standard protocols.
Network Devices
We provide unlimited support and maintenance of all of your network devices such as switches, routers, firewalls and access points to ensure your network is protected at all times.
What’s Included
Our managed IT services packages includes endpoint protection across your business workstations and servers; unlimited Service Desk access 8:30 am–5 pm Monday–Friday; dedicated vCIO for IT strategy and roadmap planning; patch management and proactive maintenance; onsite engineer visits as needed across the Perth metro; network device support (switches, routers, access points, Firewalls); and cybersecurity essentials including endpoint protection and email filtering.
Every managed IT services engagement includes a monthly reporting pack so you always know the health of your IT environment.
Price Inquiry Form
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